All orders placed through Aiken North (“the Company”) are subject to this Return & Cancellation Policy (the “Policy”). The Company reserves the right to refuse or cancel any order at its discretion, including instances of incomplete payment, suspected fraud, or unavailable stock. Orders are considered accepted by the Company only when we issue an Order Confirmation.
Any order changes or cancellations must be submitted in writing (email ) and are only effective when confirmed by the Company in writing.
Failure to obtain written confirmation means the order remains active and subject to full terms.
Orders may be cancelled only if the cancellation request is received in writing and confirmed by the Company before the production process begins (e.g., before printing, embroidery, custom decoration, or other customization work (including design)). Refunds for cancellations for started projects will be issued in the form of a company credit, minus any incurred costs.
Once production has commenced — including artwork, garment setup, printing or other decorating process — cancellation is not permitted, and you will be responsible for all incurred costs up to the point of cancellation (including but not limited to art-work, setup, materials, labor, tooling, shipping, or administrative fees).
Standard inventory (non-customized products) may be cancelled if the request is received before the item is shipped. After shipment, cancellations are not permitted; you will be responsible for the full order and applicable shipping charges.
For rush or expedited orders, once the order is submitted and approved, cancellation is not permitted.
In cases where a cancellation is approved for non-custom goods, the Company may impose a restocking fee (up to 20 %) of the goods’ value.
Non-custom / Stock Goods: If you purchase items that are standard, non-customized stock goods, these may be returned within 30 days of receipt provided they are unused, in original condition, and in original packaging. A written return authorization (RMA) from the Company is required prior to return. Shipping and handling costs are the responsibility of the purchaser unless the return is due to a Company error or defect. A restocking fee (up to 20 %) may apply.
Customized / Decorated Goods: Items that have been customized, decorated, printed, embroidered or otherwise altered to your specification are non-returnable and non-refundable, except in cases of defect or Company error. You acknowledge that once you approve artwork or production begins, the item cannot be cancelled or returned for refund.
Defects or Company Error: If you receive goods that are defective or do not conform to the approved proof (e.g., wrong color, missing imprint, incorrect quantity), you must notify the Company in writing within 7 days of receipt. The Company will review supporting documentation (including photographs) and, at its option, either (i) replace the affected items at no cost, or (ii) issue a refund for the affected items. If the error was caused by you (e.g., you approved incorrect artwork or specifications), standard return exclusions apply.
To initiate a return for stock goods or to report a defect, you must contact the Company at [insert email] with your order number, date of purchase, item(s) involved and reason for return. The Company will review your request and, if approved, issue a written Return Authorization (RMA) and provide shipping instructions.
Goods must be returned within 10 calendar days of RMA issuance. Returns sent without written authorization will be rejected. Upon receipt and inspection of returned items, the Company will notify you and issue any approved refund or credit to the original payment method within 10–14 business days.
Shipping costs paid by you at checkout are non-refundable, except when the return is due to the Company’s error or defect.
If return shipping is required due to Company error or defect, the Company will reimburse return shipping only if pre-approved in writing.
Risk of loss for returned items remains with you until the items are received by the Company and accepted for credit/refund. We recommend using a traceable shipping method and retaining proof of shipment.
The Company does not offer direct exchanges. If you want a different item than what you originally ordered, you must return the original item (if eligible under stock goods return provisions) and place a new order for the desired item.
For orders shipped internationally, customs, duties, taxes, and import fees are your responsibility. Returns and cancellations may be subject to additional restrictions and shipping costs.
Large-format, rush production, or special-finish orders (e.g., specialty inks, die-cutting, unusual finishes) may carry different cancellation and return rules — these will be clearly disclosed in your quote. If no special terms are stated, the provisions above apply.
Pricing is subject to change without notice until the order is accepted by the Company in writing.
Payment terms will be stated in your order confirmation. For customers without established credit, prepayment may be required.
Production times vary by product line and are effective only after receipt of approved artwork, payment, and shipping information.
Once production begins, no changes (including cancellations) are permitted.
To the extent permitted by applicable law, this Policy and any disputes arising in connection with it will be governed by the laws of the State of Oregon, and the parties consent to the exclusive jurisdiction of the courts located in Lane County, Oregon.
Any waiver of a right by the Company must be in writing to be effective.
If any provision of this Policy is found to be invalid or unenforceable, such invalidity will not affect the remainder of the Policy, which will remain in full force and effect.
Contact Us
If you have any questions about this Policy or wish to submit a cancellation/return request, please contact us:
Email: info@aikennorth.com
Phone: (541) 357-7833